INSTRUCTIONS FOR MAKING A RETURN
1. PREPARE THE PACKAGE WITH THE CLOTHES YOU WILL RETURN
2. SEND YOUR RETURN FOLLOWING THE INSTRUCTIONS OF EACH GEOGRAPHICAL AREA
- RETURNS MADE AT THE PHYSICAL STORE IN MADRID: You can deliver your return for free at our store in Madrid (C/Fernando VI, 8, 28004 Madrid). Please bear in mind that since you bought the item online, we can't process the refund immediately, i.e. we will collect the garments but the refund will be credited on the corresponding online platforms and not in store.
- RETURNS MADE FROM MAINLAND SPAIN AND THE BALEARIC ISLANDS: If you live in mainland Spain or the Balearic Islands you can deliver the return for free at any office or your closest SEUR collection point. To request the return through SEUR, simply click here to access its management platform. If you prefer to make your return via any postal or courier service, but please note that you'll need to cover the postage costs. In both cases, you´ll need to send the returned garments to the address indicated in the Returns Address section.
- RETURNS MADE FROM THE REST OF THE WORLD: If you are making a return from anywhere else in the world, you will have to directly manage the return through the courier service you choose and send us the returned garments to the address indicated in the Returns Address. We regret to inform you that we do not offer free returns abroad and therefore you will have to cover the postage costs.
C/La Granja 19, Polígono Industrial Alcobendas
28108 Madrid (Spain)
RETURNS CONDITIONS FOR ORDERS MADE WITH DISCOUNT COUPONS
If you have used a promotional code on your order and wish to return one or several items from it, Compañía Fantástica reserves the right to charge you the original price of the item or items that you wish to keep if, with the return, the value of your order is under the minimum value of the promotion.
Unfortunately, we cannot modify an order once it has been sent; this includes changing the size/colour of items, removing or adding items, changing the delivery address or payment method.
You can cancel an order within a period of 60 minutes after making it. To do so, you need to contact our Customer Service team through the form that you will find here.