TERMS OF USE AND PURCHASE

Information prior to the contractual process

This website, http://www.compañiafantastica.com, is owned by CALECIA PINAR S.L. with tax ID (CIF) no. B85772846 and fiscal address at ORELLANA 10, BAJO DERECHA 28004, MADRID, acting commercially under the brand name COMPAÑIA FANTASTICA.

The general contracting terms and conditions govern the distance selling relationship between CALECIA PINAR S.L. and the user or customer, in accordance with the legal provisions, particularly the General Contracting Terms and Conditions Act 7/1998, of 13 April, Act 3/2014, of 27 March, which modifies the consolidated text of the General Consumer and User Protection Act, the Personal Data Protection Act 15/1999, of 13 December, the Retail Commerce Regulation Act 7/1996, of 15 January, and the Information Society Services and E-Commerce Act 34/2002, of 11 July.

CALECIA PINAR S.L. reserves the right to make the amendments to the general terms and conditions it considers appropriate without prior warning. These amendments may be made through its websites in any form admissible in law and they must be complied with while they are published on the website until subsequent valid amendments are made. However, when it considers appropriate CALECIA PINAR S.L. reserves the right to apply, in certain cases, particular contracting terms and conditions that take precedence over these general terms and conditions, announcing them in good time and in an appropriate manner.

The purpose of the website is to sell and advertise clothes and accessories.

The duration of the agreement will be linked to the delivery of the product, without prejudice to the right of withdrawal.

As the user or customer, you expressly declare that you are aware of, understand and accept the terms and conditions of use and these general contracting terms and conditions. Similarly, you declare that you are of legal age and have the necessary legal capacity and capacity to act required to access the websites of CALECIA PINAR S.L. and to enter into contracts through them.

To purchase our products, you may visit the relevant section of our online shop.

You must register as a user of the website in order to perform the online purchase. You can go into the corresponding section for registration on the website itself. In accordance with Personal Data Protection Act 15/1999, CALECIA PINAR S.L. notifies users that the personal data gathered during the registration and subsequent purchase process will be included in a file for which it is the data controller, for the purpose of processing the actions requested by the user and managing subsequent actions derived from these. In addition, CALECIA PINAR S.L. informs you of the possibility of exercising your rights of access, rectification, erasure and objection by writing to the address: ORELLANA 10, BAJO DERECHA 28004, MADRID or sending an e-mail to eshop@ciafantastica.com.

Unless you inform us otherwise, we will understand that your details have not changed, that you pledge to inform us of any changes and that we have your consent to use them to establish a long-term relationship between the parties.

Throughout the purchasing process, you must identify yourself with the user name and password provided. These details will not be public. You are responsible for treating the identity and password obtained on registering as a customer confidentially and responsibly and may not assign them to anyone else. You may amend the registered information at any time in your customer area. In the same section, you will have access to a history of your orders. This is just a consultation section, but it allows you to manage them, as you can delete the records that you consider no longer need to be displayed.

Once the order has been placed, the customer will receive confirmation of this by email. During the purchase process, the user must provide a valid e-mail address. If you do not receive confirmation within 24 hours of placing the order, contact CALECIA PINAR S.L. via the customer service line 915552505 or by e-mail to eshop@ciafantastica.com.

All contents of the website are in Spanish.The customer, upon receiving the product at the delivery address provided, will receive a receipt or copy of the order.

Offer and validity

For products on offer, the offer price and its validity will be stated alongside its essential characteristics.
In compliance with current regulations, CALECIA PINAR S.L. offers information on all its items on sale, their characteristics and prices. However, CALECIA PINAR S.L. reserves the right to withdraw, replace or change the products offered through its website simply by changing its content. In this way, the products offered on the website at all times will be governed by the current general contracting terms and conditions in each case. The company will also have the right to cease to offer access to these products at any time without prior warning.

Essential characteristics of the products

The products sold in our online shop include a photo and their essential characteristics, with the latter being the information obtained from the manufacturer. The colour of the product, shown in the photograph, is not binding. The colour is identified in the characteristics given.

Guarantees

We offer guarantees for all of the products that we sell via this website, in line with the legal terms set for each type of product in order to respond to claims of a product being faulty. We consider that a product is in agreement with the contract if it fits the product description written by us, holds the qualities presented on this website, is suitable for the purposes for which a similar product is usually intended and presents the usual quality and features that can be reasonably expected. To this end, if you were to believe that any of the product(s) were not in agreement with the contract, you should inform us of such, following the procedure outlined in the Returns section, via any of the means of communication available for such.

Prices

All products show the sale price in euros and include value added tax (VAT). If any other tax is applicable, this will be indicated.

Methods of payment and filling of the order

The customer may pay the price of their order in any of the following ways. Your choice must be indicated during the purchase process:

-VISA or MASTERCARD credit cards

All operations involving the transfer of personal or bank details will be made using a secure environment: a server based on SSL (Secure Sockets Layer) standard security technology. All the information you transmit to us travels encrypted over the net.

Likewise, your credit card details are directly introduced into the bank’s website, in the POS (Point of Sale of the Bank), and are not entered or registered on any CALECIA PINAR S.L. server.

When you pay with a VISA card or MASTERCARD, you will always be asked for the following details: the card number, the expiry date and a validation code coinciding with the last three figures of the number printed in italics on the back of your VISA card or MASTERCARD. This provides further guarantees of the security of the transaction.

This payment method is valid only on the website.
If the price of a purchase could have been fraudulently or improperly charged using a payment card number, its holder may immediately demand the cancellation of the charge. In all cases, the corresponding debit and recredit notes in the supplier’s and holder’s accounts will be made as soon as possible.
However, if the purchase has been effectively made by the cardholder and the refund demand is not the result of the purchaser having exercised the right of withdrawal or termination, which implies that the cardholder has unduly demanded the cancellation of the corresponding charge, he/she will be obliged to pay compensation to CALECIA PINAR S.L. for damages and losses caused as a result of such a cancellation.

-Paypal

Allows secure, convenient Internet payments. The PayPal network is based on the existing bank account and credit card financial infrastructure to create a global real-time payment solution. PayPal offers a service specially designed for people not satisfied with traditional payment mechanisms.

Further information at PayPal. http://www.paypal.com
CALECIA PINAR S.L. agrees to deliver the order in a maximum period of 24/72 hours anywhere in Spain, counting from the day after the order is placed.

The availability of the products offered by CALECIA PINAR S.L. may vary depending on customer demand. Despite CALECIA PINAR S.L. regularly updating the stock, the product requested by the customer could be out of stock at that time. If the order cannot be fulfilled due to lack of availability, CALECIA PINAR S.L. will notify the customer by email as soon as it is aware of this. The time period for sending this notification will in no case be more than 30 days. CALECIA PINAR S.L. may provide the double option of: supplying the customer with a product of similar characteristics or a higher quality without increasing the price or, except for reasons that can be justified and proven by CALECIA PINAR S.L., within that same time period returning the amounts paid for the cancelled order. In the event that CALECIA PINAR S.L. fails to make this payment in the aforementioned period, the buyer may claim payment of double the amount owed, without prejudice to their right to be compensated.

Right of withdrawal

You have a period of 14 calendar days, from the day you received your order, to cancel your Compañía Fantástica order.

If you would like to exercise your right to withdrawal, you need to fill out our Withdrawal Form and send it to us at:

Compañía Fantástica
Calle Orellana 10, bajo derecha
28004
Madrid
E-mail: eshop@ciafantastica.com

For hygiene purposes, underwear and jewellery will be wrapped or sealed. You will not be able to return such items if the seal or wrapping is broken.

You will have 14 days to return the item(s) once you have informed us of your wish to withdraw.

You will not be charged to return products from within mainland Spain, Italy, Portugal and the Balearic Islands provided that you use our delivery service

You will not be charged to return products from within mainland Spain, Italy, Portugal and the Balearic Islands provided that you use our delivery service.

If you wish to request a free return, please click here

If you prefer to return the item(s) using a different postal or delivery service, you will to pay the delivery fees.

In any case, any items that you wish to return must be unused, in perfect condition and in their original packaging. We therefore ask you to ensure that the package is duly protected and sealed in order to prevent any problems in transit. Once we receive the item(s), we will check their conditions. We will refund the amount paid after checking that all the item(s), components, accessories, promotional gifts and documents are present and in perfect conditions.

We will refund the amount paid using the same payment method that you used unless requested otherwise.

CALECIA PINAR SL shall not refund the amount paid until the product or reason for withdrawal has been received or until you submit the return slip, depending on which condition is fulfilled first. If CALENCIA PINAR SL were to take an unreasonable amount of time to carry out the refund, you have the right to claim double the amount paid without prejudice to your right to be compensated for the damage in excess of that amount.

Returning a faulty product

If the product is not in good condition and the causes of this are not attributable to the customer, they will have the right to return the product, notifying CALECIA PINAR S.L. of the reason for the return through any of the channels made available in these contracting terms and conditions, and at no cost to the customer. This return due to a fault or the poor condition of the product shall not be considered a right of withdrawal.

CALECIA PINAR S.L. agrees to pay the costs of the return and to replace the product with a new one in accordance with the conditions accepted when the sale was made.

If the customer wishes to submit a claim, the offices of CALECIA PINAR S.L. are located at ORELLANA 10, BAJO DERECHA 28004, MADRID, or they can do so by email at eshop@ciafantastica.com.

Jurisdiction

In addition, CALECIA PINAR S.L. also reserves the right to pursue the civil or criminal actions it considers appropriate for the improper use of this website and content or for breach of these conditions.

The relationship between the user and the provider will be governed by the current regulations applicable on Spanish territory. Should any dispute arise, the parties may submit them to arbitration or resort to the normal legal system, complying with all regulations concerning jurisdiction and competences in this respect. CALECIA PINAR S.L. has its registered offices in MADRID, Spain.