IMPORTANT NOTICE

We are working to offer the best possible service at this time, and for this, these are some of the measures that we have implemented:

HOME DELIVERY

The courier companies have adjusted their procedures to guarantee the safety of our collaborators and our community. We appreciate your patience as some delays in delivery may occur.

PICK UP AT OUR FLAGSHIP STORE 

Free delivery of your order in our Flagship Store in Madrid (C/ Fernando VI, 8, 28004 Madrid) is available. Opening hours are from 11 a.m. to 2 p.m. and from 5 p.m. to 9 p.m.

SHIPMENT

Deliveries are made on working days, i.e. from Monday to Friday. If you place your order on a holiday or at the weekend, we will begin to process it the next working day.

  • Store collection in Madrid. FREE. You can collect your purchase at our flagship store in Madrid (C/Fernando VI, 8, 28004, Madrid).  You will receive an email informing you when your order arrives in store. 
  • Standard delivery to mainland Spain. FREE on orders over €50, cost of €3.50 for other orders. Estimated delivery time: 2/4 working days*. This service is carried out through the company SEUR.
  • Standard delivery to Balearic Islands. FREE on orders over €50, cost of €3.50 for other orders. Estimated delivery time: 5/10 working days*. This service is carried out through the company SEUR.
  • Standard delivery to Canary Islands, Ceuta and Melilla. Price: €14.50. Estimated delivery time: 5/10 working days*. This service is carried out through the company Correos.
  • Standard delivery to mainland Portugal. FREE on orders over €50, cost of €4.25 for other orders. Estimated delivery time: 5/10 working days*. This service is managed through the company SEUR and may be carried out by companies subcontracted by SEUR.  
  • Standard delivery to Italy. FREE on orders over €100, cost of €4.90 for other orders. Estimated delivery time: 5/10 working days*. This service is managed through the company SEUR and may be carried out by companies subcontracted by SEUR. 
  • Standard delivery to Belgium and France within European territory.  FREE on orders over €120, cost of €11.90 for other orders. Estimated delivery time: 5/10 working days*. This service is managed through the company SEUR and may be carried out by companies subcontracted by SEUR.
  • Standard delivery to Greece. Cost of €21.00 on other orders. Estimated delivery time: 5/10 working days*. This service is managed through the company DHL and may be carried out by companies subcontracted by DHL.
  • Standard delivery to other European Union countries within European territory. FREE on orders over €150, cost of €15.05 for other orders. Estimated delivery time: 5/10 working days*. This service is managed through the company SEUR and may be carried out by companies subcontracted by SEUR.
  • Standard delivery to other countries within European territory. Cost of €29.52 on other orders. Estimated delivery time: 10/15 working days*. This service is managed through the company SEUR and may be carried out by companies subcontracted by SEUR.
  • Standard delivery to rest of world. Cost: it will depend on the country and you can see the cost before you complete your order. Estimated delivery time: 15/20 working days*. This service is managed through the company DHL and may be carried out by companies subcontracted by DHL.

*During sales periods, delivery time may significantly increase.

ADDITIONAL CHARGES AND TAXES

All orders made in the Canary Islands, Ceuta and Melilla, Andorra, Gibraltar or countries outside of the EU may be subject to additional customs taxes as each zone or country has its own legislation and trade agreements.

As these costs are variable and impossible to predict, Compañía Fantástica accepts no responsibility for additional customs duties charged on products purchased through our online store.

If you have any doubts, you can contact our Customer service team through the form that you will find here.

PAYMENT

We have two payment methods so you can choose the one that suits you best: credit/debit card or PayPal.